We understand that investing in digital learning is a personal decision, and your satisfaction is important to us. While our products — including online courses, masterclasses, pre-recorded lessons, downloadable materials, and subscription content — are delivered digitally and are generally non-refundable once accessed, we do offer a limited refund option under fair and reasonable conditions.
If you are not satisfied with your purchase, you may request a refund within 7 calendar days from the date of purchase, provided that the content has not been accessed, viewed, or downloaded. This applies to full courses, individual classes, and pre-recorded lessons. Refunds will not be issued after access to the material has begun or if a significant portion of the product has been consumed. For live events such as masterclasses, challenges, or workshops, you may cancel your participation and request a full refund up to 72 hours before the scheduled start time. Refunds are not available after the event has begun or if you miss it.
For subscription services, you may cancel your plan at any time. You will retain access to the content released during your paid period, but we do not issue refunds for unused time within a current billing cycle. Personalized services such as 1-on-1 feedback and dessert reviews are eligible for a refund only if the review process has not yet started. Once your materials have been submitted and reviewed, the service is considered complete and non-refundable.
We strive to provide high-quality digital experiences, and if you believe there has been an error or technical issue on our part, we will do our best to resolve it or issue a fair refund. Our goal is to support your learning journey with honesty, transparency, and care.